Refund policy

At Elite Cardz, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original condition with all original packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Opened trading card packs or booster boxes

• Products with broken factory seals

• Gift cards

• Final sale or clearance items

• Personalized or custom products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can review your request and provide a suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they are damaged, defective, or if the wrong item was shipped. Please contact our support team if you require an exchange.

Return Shipping

If the return is the result of our mistake, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses unless otherwise stated.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@elitecardz.shop